Exchanges, Refunds and Returns Policy

At Aura Color, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes returns or exchanges may be necessary, and we strive to make the process as easy and hassle-free as possible. Please read our policy below to familiarize yourself with the guidelines:

1. Return Eligibility

To be eligible for a refund or exchange, please ensure that your return meets the following eligibility criteria:
 
a) Purchase from Aura Color: The item must have been purchased directly from Aura Color. We can only process returns for products bought through our store.
 
b) Timely Request: The return request must be initiated within   5   days after signing, starting from the day the product is delivered and signed for. Please ensure to reach out to us within this timeframe to be eligible for a refund or exchange.
 
We appreciate your understanding of these eligibility requirements, as they allow us to maintain the quality and integrity of our return process. If your return meets all the above conditions, we will gladly assist you with a refund or exchange.

 

2. Return Process

If you meet the eligibility criteria outlined above, please follow these simple steps to initiate the return process:

    1. Contact our customer support team at info@auracolorstore.com within   5   days of signing to request a return or exchange. Please provide the following details: 

      • Your order number; and,
      • The item(s) you wish to return; and,
      • The reason for the return; and,
      • Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.

    2. Our dedicated team will promptly assist you and provide a personalized return link. Simply fill in the required form through the provided link, and our team will follow up with you, guiding you through the return process with detailed instructions on how to proceed.

      

      3. Upon Receive Return

      Upon receipt of your returned item(s), our team will begin the review process, which typically takes   15-20   working days. We carefully inspect each item to ensure it meets the necessary conditions for a refund or exchange.

      Rest assured, we handle each return with care and attention to detail. If any issues or concerns arise during the review, we will promptly reach out to discuss and address them.

      We understand the anticipation of the review process and appreciate your patience. We are working diligently to complete the process efficiently. We will keep you updated on the status of your return and notify you once the review is finalized.

       

      4. Exchange or Refund

      When the review of your returned items is completed, we will promptly notify you of the status of your refund or exchange request. If the item meets the necessary criteria for a refund or exchange, we will proceed as follows:

      a) Exchange: If you have chosen to exchange the item, we will promptly ship the replacement item(s) to you, ensuring they adhere to our exchange guidelines. Our goal is to provide you with a seamless exchange experience, ensuring your satisfaction with the new item(s) received.
       
      b) Refund: For approved refunds, we will initiate the process of reimbursing the original payment method used for the purchase. Please note that the timing of the refund may vary depending on your financial institution and it may take some time for the refund to be reflected in your account.

         

            5. Contact Us

            At Aura Color, we value your trust and strive to provide exceptional customer service. If you have any questions or concerns regarding our return, resend, and refund policy, please don't hesitate to reach out to our customer support team at info@auracolorstore.com. We are here to assist you and ensure your satisfaction.

            We would like to express our sincere gratitude for your continued support and for choosing Aura Color as your trusted shopping destination. Your satisfaction is our utmost priority, and we are committed to constantly enhancing your shopping experience. Thank you for being a valued customer, and we eagerly await the opportunity to serve you again in the near future. 

            Thank you once again, and we wish you a delightful day ahead!